ok, once again im having issues with missing chars

only this time i'm wondering if i've been hacked. usually all my chars are missing, this time i'm missing just one, my brute CONQUER a newly lvld 50 char

and it's place lvl1 recently made noob char clone i guess because there are two of them only the one is CONQUER's place is lvl1 and the one where it should be is lvl 2. idk what's gooing on, i did email you guys about it but haven't heard anything. im posting to see if anyone else has encountered the same issues, not with all chars missing but with one and an exact replica named different char in it's place. this is really strange to me

have i been hacked or is it another glitch or something? DEVS PLEASE HELP!
